Returns of products by the customer for reasons beyond the article: Fancifulbox accepts the return of items purchased by the customer with the following conditions:
You will have up to 7 days to inform us of your intention to return to which you will have to add another 7 days that you will have to send us the product.
The customer must present the purchase invoice from Fancifulbox.
The product must be returned in the same state in which it left the store, both the product and the packaging and packaging.
Transportation costs caused by the return of the product will be borne by the customer.
Once the return is received, the following solutions are offered to the customer upon return:
- You are exchanged for another item in the store of the same amount or higher. If it is higher, you must pay the price difference.
- You will be reimbursed the amount of the invoice by subtracting the shipping costs, that is, only the amount of the item will be refunded.
Warranty: product returns by default:
- All the products we sell include manufacturer’s warranty as long as the product has not been misused or mishandled by the customer.
- If the product presents any inconvenience, proceed as follows:
- The product has arrived with some damage or breakage: the customer has 7 days to inform Fancifulbox of the incident so that the product is changed or a piece is sent to replace the broken one.
- The product has arrived unusable or does not work: the customer has 7 days to inform Fancifulbox of the incident. Once the return is accepted by the store, it will be picked up at the same address to which it was sent and once it is received, the order will be sent again.
IN THE “PROFESSIONAL CUSTOMERS”, IT COMES IN THE SAME WAY, ONLY FOR THOSE VARIOUS DAYS IN WHICH THE INCIDENCE MUST BE INFORMED. BEING ONLY 48H, AFTER YOU HAVE RECEIVED THE GOODS, TO COMMUNICATE YOUR RETURN.
REFERRING TO THE TIME OF DELIVERY OF THE RETURN AND THE COSTS OF SHIPPING, WILL BE DETERMINED BY Fancifulbox, WHO WILL VALUE EACH OF THE CASES.
- The prices that appear on our website are valid except for typographical errors or while stocks last. Fancifulbox reserves the right to change prices at any time without prior notice.