Terms and conditions of use

Returns of products by the client for reasons unrelated to the article: Fancifulbox accepts the return of items purchased by the customer with the following conditions:

Private customers

  1. You will have a maximum of 7 days to inform us of your intention to return to which you will have to add another 7 days that you will have to send us the product.
  2. The client must present the purchase invoice of Fancifulbox.
  3. The product must be returned in the same state in which it left the store, both the product and the packaging and packaging.
  4. The cost of transport caused by the return of the product will be borne by the customer.
  5. Once the return is received, the customer is offered the following solutions to his return:

* it is exchanged for another item in the store of the same amount or higher. If it is higher, you must pay the difference in price.

* You will be reimbursed the amount of the invoice minus the shipping costs, that is, only the amount of the item will be refunded.

Guarantee: product returns by default:

* All the products we sell include a warranty from the manufacturer as long as the product has not been misused or mishandled by the customer.

* If the product presents any inconvenience, proceed as follows:

- The product has arrived with some damage or breakage: the client has 7 days to inform Fancifulbox of the incident so that the product is changed or a piece is sent to replace the broken one.

- The product has arrived unusable or does not work: the client has 7 days to inform Fancifulbox of the incident. Once accepted the return by the store will be collected at the same address to which it was sent and once received will proceed again to the shipment of the order.

Professional clients

IN THE "PROFESSIONAL CLIENTS", IT IS PROCEDED IN THE SAME WAY, ONLY FOR THOSE VARIABLE THE NUMBER OF DAYS IN WHICH THE INCIDENCE MUST BE INFORMED. HAVING ONLY 48H, AFTER HAVING RECEIVED THE MERCHANDISE, TO COMMUNICATE YOUR RETURN.

REFERENCE TO THE TIME OF DELIVERY OF THE RETURN AND SHIPPING COSTS, WILL BE DETERMINED BY Fancifulbox, WHO WILL VALUE EACH OF THE CASES.

* The prices that appear on our website are valid except for typographical errors or until the end of stock. Fancifulbox reserves the right to modify prices at any time without prior notice.